terms of service

Terms of Service

Last updated: July 2026 — Please read these terms carefully before using our services

By using any service provided by Hyyat Host or completing a payment, you acknowledge that you have read and fully agree to these terms. If you do not agree to any provision, please stop using our services immediately.

1. General Terms

  • Customers must comply with our Acceptable Use Policy before using any of our services.
  • Hyyat Host reserves the right to modify these terms at any time. Continued use constitutes acceptance of any changes.
  • You are solely responsible for any content published on your website or servers under your account.
  • Use of our services for illegal activities or actions that harm our servers or third parties is strictly prohibited.

2. Services Provided

  • We provide shared hosting, VPS, dedicated servers, and domain registration services.
  • All services are limited to uses that comply with our Acceptable Use Policy.
  • We reserve the right to suspend any service that affects system stability or violates our policies.
  • We are committed to providing reliable hosting with the highest levels of security, speed, and uptime.

3. Customer Satisfaction Guarantee — 30 Days

The guarantee applies within the first 30 days from the initial service activation date only, subject to the conditions below.

✅ When are you eligible for a refund?

  • We failed to activate the agreed service within the stated timeframe without an external cause.
  • A fundamental technical failure in our infrastructure that we could not resolve after being officially notified.
  • The service delivered differs substantially from what is described on our website.
  • The service could not be used normally due to an issue within our responsibility that support failed to resolve.

❌ What is NOT covered — read carefully:

  • Change of mind or general dissatisfaction without a documented technical fault.
  • Website migration service — the right to a refund is automatically and permanently forfeited once migration begins, no exceptions.
  • Activation of cPanel, installation of any script, or submission of any support request related to the website.
  • Domain registration or renewal fees (non-refundable under any circumstances).
  • VPS, dedicated servers, or any custom on-demand services.
  • Paid licenses and software.
  • Payment gateway or bank transfer fees.
  • Issues caused by website code, themes, plugins, or scripts.
  • WordPress, Joomla, or any CMS errors not directly caused by the hosting service itself.
  • File, database, or email deletion resulting from customer actions.
  • Security breaches resulting from weak passwords, insecure plugins, themes, or outdated software.
  • Exceeding plan limits or violating the Acceptable Use Policy.
  • Renewal payments — the guarantee applies to the first new subscription only.
Notice: All refund requests are subject to technical review to verify the cause before a final decision is issued.

4. Payment & Billing

  • Fees are due at the start of each billing cycle or upon service delivery.
  • In case of non-payment, we reserve the right to suspend or cancel the service after the grace period.
  • No refunds are issued for cancellations outside the 30-day guarantee window.
  • Payments are processed through internationally recognized and secure payment methods.

5. Technical Support — Scope

✅ Free support includes:

  • Hosting access issues and email problems.
  • Database issues, SSL certificates, and PHP configuration.
  • Backups per our policy, and server or network issues.

❌ Free support does NOT include:

  • Website design, development, or code modifications.
  • Fixing theme or plugin errors, or customizing WordPress.
  • SEO, content entry, or CMS training.

Any work of this nature is a separate paid service requiring prior agreement.

Free technical consultations are limited to 15 minutes beyond standard support scope.

6. Website Migration

  • We may offer free migration for certain plans, covering: files, databases, email, and getting the site live on the new server.
  • Completing a migration request automatically and permanently forfeits the right to a refund — no exceptions.
  • Migration does not include: fixing pre-existing errors, updating plugins or themes, resolving coding issues, or cleaning malware-infected sites.

7. How to Request a Refund

To submit a refund request within the guarantee period, open a support ticket including:

  1. Order number or invoice number
  2. Account name or domain
  3. A clear description of the issue with screenshots or error messages

Review period: up to 3 business days — we may request additional information.

Approved refunds are returned via the original payment method within 7–14 business days (gateway fees may be deducted).

8. Customer Obligations

  • Full responsibility for protecting and regularly updating login credentials.
  • Compliance with local and international intellectual property laws.
  • Not uploading or publishing any illegal content or content harmful to third parties.

9. Disclaimer of Liability

  • Hyyat Host is not responsible for data loss resulting from customer actions.
  • We cannot guarantee the absence of unplanned interruptions beyond our control.
  • We are not liable for indirect or consequential damages including loss of profits or data.

10. Request Documentation

Official communications via the following channels form part of the service record and may be used to resolve disputes:

  • Support ticket system (highest priority)
  • Official email
  • WhatsApp Business

11. Acceptance of Terms

Placing an order, completing a payment, or using our hosting services constitutes full and unconditional acceptance of all terms in this document.

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© 2026 Hyyat Host — All Rights Reserved | Last updated: July 2026